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Why We Can't Have Nice Things

Everything is fine, except everything.

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Australia's Robodebt Assumed Welfare Recipients Were Overpaid Unless They Proved Otherwise and Raised $1.76 Billion in Unlawful Debts. Its Minister Was Cleared Because Ministers Must Be Able to Trust Their Departments.

The Complaints Department · 10 Oct 2026

Healthy Choice Offered Frequent-Flyer Miles for Every Ten Bar Codes Mailed In During 1999. A Davis Engineer Bought 12,150 Cups of Its Pudding at 25 Cents Each and Had the Salvation Army Peel Off the Labels.

The Complaints Department · 10 Oct 2026

Hawaii's Emergency Agency Spent Months Preparing to Warn of an Incoming Ballistic Missile. It Had No Procedure for Saying There Wasn't One.

The Complaints Department · 9 Oct 2026