Customer Success Collective

Grace is the Senior Copywriter and Content Lead at CSC, having been with the company since 2021. Grace thinks the en dash is the queen of punctuation and this is a hill she's willing to die on.

Hannah has worked in content marketing since graduating and has a wealth of experience writing for a wide range of B2B and B2C companies.

Eve is a Junior Copywriter at Customer Marketing Alliance. She has been writing for as long as she can remember and enjoys creating content that helps others with their career goals.

Emma is a Manchester-based freelance writer. She's been writing for as long as she can remember, and in the last few years predominantly about product design.

Bryony's the CMO for The Alliance, and by extension the CMO Alliance. She's been with the company since day dot and leads our marketing, courses, content, community, and customer success teams.

GUIDEcx is the industry leader for client onboarding. Our intuitive platform facilitates a seamless and efficient transition between your sales and implementation staff.

Alex is the copywriter for Future of SaaS. He's busy writing feature articles, organising podcasts, and researching innovation in the industry.

Raymond is Director, Global Customer Experience at Microsoft. His strategic vision is centered on driving transformative experiences and fostering executive-level customer success.